Facts and features from within the company!
We all have a breaking point. Of course our wheels are not indestructible. They’ll take any abuse that’ll make you go faster, not abuse in general. When something does go wrong though, know that you can rely on us to get you back up to speed as fast as possible.
In case of bad luck, FFWD supports you by offering replacement rims for half the regular price. This is on top of the 2-year warranty if you have registered your wheels as first owner.
When sending the broken wheel(s) to us we will rebuild them with te old hub, a new rim and new spokes. The rim will be charged at half the regular price of a new rim and in addition we charge 50 Euro for spokes and labor. For the latest CRP price of your wheel, please contact firstname.lastname@example.org
You can send the wheel(s) to our service department in The Netherlands by completing the form on our website; www.ffwd.com/service