Should you have any second thoughts on your purchase or somehow think the product(s) do not meet your expectations we would like to hear from you and share your thoughts with us.
For all products other than wheels (accessories, spare parts, gear) the customer has fourteen (14) days to return all or part of his order for exchange or refund. To do this, the unused products should be correctly protected in their original packaging and be accompanied by their invoice. Also an email will be send to FFWD (email@example.com) to inform that the product will be returned.
100 DAYS FREE TRIAL
For all wheel sets bought directly from the FFWD Wheels shop we offer a 100 days free trial and return policy with full refund as an extra service. This applies only to wheels and means they are free to use during this period. This service does not apply when wheels are broken or damaged during these 100 days trial period.
The exchange or refund will be taken into account when the return package has been received and inspected by FFWD and only for the product at its original price excluding delivery costs from the moment when the product is returned in perfect condition to FFWD in its original packaging with delivery costs paid.
To return the wheels or other product(s) you can send them in original package to our office in The Netherlands, see address below. Shipping costs are not covered by FFWD.
Fast Forward Wheels BV
8041 AG ZWOLLE