PLEASE REPAIR OR REPLACE MY PRECIOUS WHEELS

In case of bad luck, FFWD supports you by offering a special discounted replacement price. This is on top of the 3-year warranty if you have registered your wheels as first owner.

 

1. Tell us your problem

Please fill in the form and include this in the box when sending the wheels to us.

2. Send your wheels to our Headquarter

  • Our adress: Gasthuisdijk 12, 8041 AG Zwolle, The Netherlands.
  • Pack well in (original) wheel box
  • Send without accessories like tires / quick release / cassettes, if possible
  • If the tire and cassette are included, additional fees may be charged
  • FFWD Wheels can not be held responsible for loss or breakage of accessories that were sent with the wheel(s)

3. We do our job

If we’ve received your wheel(s) and examend them, you’ll get a confirmation via e-mail and an overview of the costs if applicable.

4. You will ride once again

You receive your wheel(s) in a perfect condition. Don’t forget to register your wheels if we replaced them for the extention of your 2-year-warranty.

Name
Personal Address

You can find the FFWD serial number on the outside of the rim next to the valve hole!

You can find the FFWD serial number on the outside of the rim next to the valve hole!

Let us know what we can do to help. If you provide all information on what has happened we are better capable to help you quickly!

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