Should you have any second thoughts on your purchase or somehow think the product(s) do not meet your expectations we would like to hear from you and share your thoughts with us.
100 DAYS FREE TRIAL
For all wheel sets [ONLY WHEELS] bought directly from the FFWD Wheels shop we offer a 100 days free trial and return policy with full refund as an extra service. This applies only to wheels and means they are free to use during this period. This service does not apply when wheels are broken or damaged during these 100 days trial period. For all other products outside wheels the 14 days right to cancel applies, see Terms and Conditions.
For all products other than wheels (accessories, spare parts, gear) the customer has fourteen (14) days to return all or part of his order for exchange or refund. Also see the right to cancel regulations under Terms and Conditions. To do this, the unused products should be correctly protected and packaged. Also an email will be send to FFWD (firstname.lastname@example.org) to inform that the product will be returned including a copy of the invoice, order confirmation or reference of the order number.
The exchange or refund will be taken into account when the return package has been received and inspected by FFWD and only for the product at its original price including delivery costs from the moment when the product is returned in perfect condition to FFWD with delivery costs paid.
To return the wheels or other product(s) you can send them carefully packed to our office in The Netherlands, see address below.
8041 AG ZWOLLE
Please note: Shipping costs are not covered by FFWD.